New myUK computer system stumping students
Courtney Lacy
Issue date: 3/9/07 Section: Campus News
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Some UK students are experiencing problems with the new myUK system since the recent switch to webUK.
UK made the move from webUK to myUK as part of the Integrated Resource Information Systems Project, also known as the IRIS Project, which aims to update and modernize UK's computer systems.
Zach Wright, a computer science freshman, said his problem with the new system started when he tried to log in.
"The site said I should change my password, even though I had just changed it, so I did," Wright said. "After changing my password and attempting to sign in again, it still didn't work."
Ashley Mullins, psychology freshman, had similar difficulties.
"When trying to sign in to my account, myUK said my password had expired, but I had just used it to sign in to my U-Connect," Mullins said.
Michelle Nordin, team leader of the Campus Management department of the IRIS Project, said password problems should be directed to the Customer Service Center in McVey Hall.
English academic adviser Christine Luft said she has had only one difficulty with the new myUK setup.
"It seems to be more of an annoyance than anything," Luft said. "I had a student looking for the availability of a course and it seems that you now have to scan through all of the courses (in that subject area) and course levels to find the availability of one course."
In webUK, students could determine the availability of one course quickly and easily, she said.
Nordin said she was not aware of any students or advisers who are experiencing any specific problems with the new system.
"It is a new system, so naturally there are going to be things that have to be tweaked,' Nordin said.
David Hardison, who serves as functional lead of the IRIS Project, said students should make sure they are signed up for the proper accounts before attempting to access myUK.
"If someone is having problems, they do not have an active directory account," Hardison said.
"Any time a system is changed, there are always these kinds of situations," he said. "We have been very pleased with the low volumes of calls to the command center, but we will also be pleased to answer any questions from students and advisers."
E-mail news@kykernel.com
UK made the move from webUK to myUK as part of the Integrated Resource Information Systems Project, also known as the IRIS Project, which aims to update and modernize UK's computer systems.
Zach Wright, a computer science freshman, said his problem with the new system started when he tried to log in.
"The site said I should change my password, even though I had just changed it, so I did," Wright said. "After changing my password and attempting to sign in again, it still didn't work."
Ashley Mullins, psychology freshman, had similar difficulties.
"When trying to sign in to my account, myUK said my password had expired, but I had just used it to sign in to my U-Connect," Mullins said.
Michelle Nordin, team leader of the Campus Management department of the IRIS Project, said password problems should be directed to the Customer Service Center in McVey Hall.
English academic adviser Christine Luft said she has had only one difficulty with the new myUK setup.
"It seems to be more of an annoyance than anything," Luft said. "I had a student looking for the availability of a course and it seems that you now have to scan through all of the courses (in that subject area) and course levels to find the availability of one course."
In webUK, students could determine the availability of one course quickly and easily, she said.
Nordin said she was not aware of any students or advisers who are experiencing any specific problems with the new system.
"It is a new system, so naturally there are going to be things that have to be tweaked,' Nordin said.
David Hardison, who serves as functional lead of the IRIS Project, said students should make sure they are signed up for the proper accounts before attempting to access myUK.
"If someone is having problems, they do not have an active directory account," Hardison said.
"Any time a system is changed, there are always these kinds of situations," he said. "We have been very pleased with the low volumes of calls to the command center, but we will also be pleased to answer any questions from students and advisers."
E-mail news@kykernel.com
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